Terms of Service
Last updated: 5 October 2026
1. About these terms
These terms apply to every English class you book directly with me through oscaradams.uk. By booking or paying for a class, you agree to them.
- Who I am: Oscar Adams, a sole trader trading as Oscar's English Tutoring, based in England.
- Who "you" are: the student, or the parent or guardian who books classes for a student under 18.
Classes booked through Preply or any other platform follow that platform's own terms, not these.
2. Classes, booking and payment
All classes take place online by video call. You need a stable internet connection, a working microphone and, ideally, a camera.
- Booking. A class is confirmed once I have agreed a date and time with you and received payment.
- Invoices. I will send you an invoice for each single class or multi-class package.
- Payment deadline. Every class must be paid in full at least 24 hours before it starts. If payment has not arrived by then, I may release the slot and the class will not go ahead.
- No credit. I do not book classes on credit or "pay later" terms. The only exception is a class deducted from a multi-class package you have already paid for.
- Multi-class packages. A package is paid in full upfront. Each class you attend, or that is charged under section 3, is deducted from it.
- Prices. Current prices are listed on my website. A price change never affects classes or packages you have already paid for.
3. Cancellation, rescheduling and lateness
The key rule is 24 hours: changes made at least 24 hours before a class are free; anything later is charged in full. Please send any cancellation or reschedule request in writing (email or message).
| Situation | Notice given | What happens |
|---|---|---|
| You cancel | 24 hours or more | No charge. A single class is credited or refunded; a package class is not deducted. |
| You cancel | Less than 24 hours | Charged in full. A package class is deducted from your package. |
| You ask to reschedule | 24 hours or more | I will offer you a new time, subject to my availability. |
| You ask to reschedule | Less than 24 hours | The request is refused and the class is charged in full (or deducted from your package). |
| You are late without notice | — | I wait 10 minutes from the start time, then leave the class. It counts as a late cancellation and is charged in full. |
| You are late with notice before the start time | — | The class goes ahead for the remaining time and still ends at the scheduled time. It is charged in full. |
| I cancel or reschedule | Any | You choose a new time at no extra cost or a full refund for that class. |
The 24-hour period is counted back from the scheduled start time, in UK time (GMT/BST).
4. Student conduct
Classes must be respectful, safe and focused. During every class you must:
- be appropriately dressed;
- be focused on the lesson, in a setting free from avoidable distractions;
- not drive a vehicle or operate machinery. If you are, I will ask you to stop in a safe place before the class continues. Time lost is not added on at the end.
Racism, hate speech, harassment, abusive language or other unprofessional behaviour towards me will not be tolerated. I may end the class immediately, and I may stop working with you and block further bookings.
If I end a class or our arrangement because of your behaviour, the class in progress is charged in full. Any unused, already-paid classes in a package will be refunded.
5. Refunds and your legal cancellation rights
I do not give refunds for classes that have taken place, for late cancellations or no-shows, or because you change your mind after the 14-day period below. This does not affect your legal rights.
Your 14-day right to cancel. Because you buy online, the Consumer Contracts Regulations 2013 give you 14 days from the date you pay to cancel a single class or package, for any reason.
- If no class has taken place yet, you get a full refund.
- If you ask for a class to take place within those 14 days, you must tell me so in writing when you book. If you then cancel within the 14 days, you pay for the classes already delivered and I refund the rest.
- Once all the classes you paid for have been delivered within the 14 days, at your request, the right to cancel ends.
To cancel, email me a clear statement that you wish to cancel. I will refund you within 14 days, using the method you paid with.
If something goes wrong. Under the Consumer Rights Act 2015, my classes must be delivered with reasonable care and skill. If a class is not, for example because of a technical failure on my side, I will offer a replacement class or, if that is not possible, an appropriate refund.
6. Other terms
- Results. I will teach with care and skill, but I cannot guarantee a particular exam score or level of progress.
- Technical problems. If a class is cut short by a problem on my side, I will make up the lost time. If it is caused by a problem on your side, the class is charged as normal.
- Recording. Classes are not recorded unless we both agree beforehand.
- Materials. Lesson materials I provide are for your personal study only and must not be shared or resold.
- Liability. Nothing in these terms limits liability that cannot be limited by law. Otherwise, my total liability to you is limited to the amount you paid for the class or package concerned.
- Your data. I use your personal details only to arrange, deliver and invoice your classes, as set out in my Privacy Policy.
- Changes. I may update these terms. The version in force when you paid applies to that booking.
- Law. These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you may also bring a claim in your local courts.